Last updated: March 16, 2023
Privacy of your data is very important to us and it is your data, not ours! In this document we describe: what data we collect and why; how your data is handled; and your rights to your data. We never sell your data.
What we collect and why?
Identity & access
When you sign up for a WeCare product, we ask for identifying information such as your name, age (date of birth), gender, email address and phone number. These are the minimum information we collect to start using our application. Name, Age, Gender are the basic requirements to to identify a person correctly by the services and providers.
You can optionally expand your personal profile, health profile, to build your profile. We do not use your name or information in marketing statements without your prior permissions. We collect additional information during the onboarding process of our apps to serve your better based on the nature of the application (such as diabetes type on WeCare Diabetes application)
Our apps use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements. The apps distributed on Google Play are also subject to the Google Play Developer Distribution Agreement
When you pay for a WeCare product, we ask for credit card or banking information. This is passed to our payment processors directly. We do not store your credit card information on our servers. We may store records of the payment transaction, which may include last 4 digits of credit card and as-of billing address for account history, invoicing and billing support. We store your address to calculate any taxes, detect fraudulent credit card transactions and print your invoices. We may request your bank information to refund any payments that you made for WeCare services.
We log all the account access with your IP address for auditing purpose and to detect any unauthorized access. This data is kept as long as your product account is active.
We may request your address, if you are a provider enable transparency and trust of your services. We do not collect physical address information of a patient, unless it is required to contact you or the address is absolutely required in such instances.
App and website interactions
We collect anonymized analytics data to understand product feature usage and enhancements. This is done by respecting your privacy and personally identifiable information is collected. We do not perform any analytics on an individual usage. Anonymized data may include coarse location.
We have deployed services to provide recommendations and insights from your data. These are done using algorithms that runs on your data and no human intervention is allowed. We may track the effectiveness of these recommendations to improve the services using analytics information. We do not personally identify or look into your data.
We do not intentionally allow users under 13 years of age to use our apps and websites. Our recommended age to use the app as an individual age is 18 years or age of majority in respective countries.
When we share your information?
WeCare is a connected platform that offers professional services to its patients. The professionals who work with you would need your information to offer better care.
- When you interact with a doctor, a health coach, or healthcare institution, they would be able to see your profile, daily activity tracking, chats, and clinical documents and historical data. This is required to offer better care and support.
- Your payment information will be visible to the provider offers you the service
- Your health or profile information is not shared to any other people who interact on the platform.
- When you raise support information, your email, and app information will be shared to better assist you. You may choose to edit/delete automatically collected data before you send them.
- Our support or technical team would be able to look into your information with your approval and request. Our default option is not to access any user information and help you troubleshoot with guides and assistance.
How we secure your data
All data is encrypted via SSL/TLS when transmitted from our servers to your browser. Databases and other data backups are also encrypted. We design our system to follow highest standards such as HIPAA and GDPR though it may not be required in the regions we operate.
What happens when you delete your account?
The data will be cleared from our systems when a user choose to delete their account. This is an irreversible action. Our backups may contain your data, which will be cleaned up in 90 days. When a user profile is deleted through our backend system by an admin, care provider or surrogate, the data will be kept in our systems for 90 days prior deletion. You may request [email protected] to download your data. The data once deleted can't be recovered and completely cleaned up from our database, storage, and logs etc.
Location of site and data
Our products and web properties are operated in Singapore. All your data will be transferred and stored in Singapore. By using the sites/apps or participating with this information you consent to this transfer. The may get cached to your nearby region to offer a better user experience and performance.
Have questions? Write to us [email protected]. We are happy to assist you.